If your product is damaged or defective in any way, please return it to us within 14 days of purchase for a full refund or store credit.
Media items (BOOKS, DVDs, CDs, DOWNLOADS etc.) cannot be returned once they have been opened or viewed/downloaded. If there's an unusual circumstance we will make every effort to take care of you.
It's important to us that you have a great experience here at Penguin and the products you receive are exactly what you expected. If you feel that your product is not what you expected or aren't 100% happy with it, reach out and let us help! Drop us an email, give us a call, or chat with us. We will figure out a way to make things right.
Long term, it's much better for us if you let us know when there's a problem. So, please, don't be shy. Let us know so we can earn your good feelings and continued business.